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Contact information

Contact Us

If you have any questions, concerns, or need assistance with your order, our customer support team is ready to help.

How to Reach Us:

Email:
support@merchills.com
(We aim to respond to all inquiries within 24–48 hours.)
Phone / Messaging Apps:
WhatsApp or Viber: +63 908 201 0969
(Available Monday to Saturday, 8:00 AM – 8:00 PM, Philippine time; closed on Sundays)
Returns & Exchanges:
Pasig warehouse (Contact us for the return address and instructions before sending any items.)

Free shipping

Enjoy free standard shipping on all orders worth ₱10,000 or more anywhere in the Philippines—whether by Express Air or Standard Sea Cargo. Shipping fees for smaller orders are calculated upfront at checkout—no hidden charges.

Satisfied or refunded

Shop risk-free with our 30-day return policy. If your order arrives damaged, defective, or not as described, we’ll cover the return shipping and issue a full refund or send a replacement. For change-of-mind returns, you simply cover the return shipping cost.

Top-notch support

Need help with your order or product? Our dedicated customer support team responds within 24–48 hours via email (contact@merxar.com) or instantly during business hours via WhatsApp/Viber (+63 908 201 0969), available Monday–Saturday, 8:00 AM–8:00 PM PHT.

Secure payments

Pay with peace of mind using bank transfers, bank debit cards, credit cards, PayPal, and e-wallets (such as GCash, Maya, and GrabPay). All payments are processed through secure, encrypted gateways. We never store your payment details and comply with strict data protection standards.